Fachinformatiker als Mitarbeiter Helpdesk (m/w/d) - hybrides Arbeiten
Hybrid
Core
Identifying, analyzing, and resolving technical IT problems; coordinating IT service requests; maintaining a knowledge management database; and managing user accounts in Active Directory.
Role type
Service Desk Agent
Builds
IT service solutions and knowledge base for internal users
Domain
IT Service Management / Enterprise IT
Deliverable
client delivery
Required skills
Active Directory, Microsoft Office 365, Exchange, backend systems, ticket tracking, knowledge management
Preferred skills
Fachinformatiker Systemintegration qualification, practical Service Desk experience, German (fluent), English (fluent)