IT Support / User Help Desk Mitarbeiter (m/w/d)
Core
Providing IT support and troubleshooting for internal users to ensure smooth system operations.
Role type
IT Support / User Help Desk Specialist
Builds
Internal IT services and user satisfaction
Domain
IT Services / Enterprise Support
Deliverable
client delivery
Required skills
Hardware and software troubleshooting, User account management, Ticket system handling, Software installation and configuration, End-user training, Familiarity with Windows/macOS and Office365
Preferred skills
IT degree or equivalent qualification, Experience in IT support or help desk
Technologies
Office365, Ticket systems, Windows, macOS
Responsibilities
Diagnose and resolve hardware and software issues, Manage user accounts and access rights, Handle IT requests via phone, email, or ticket system, Install and configure software applications, Conduct user training sessions
Seniority
Entry to Mid-level, hands-on IC