IT-Anwenderbetreuung (m/w/d) 1st & 2nd Level-Support
On-site
Core
Providing 1st & 2nd level IT support to resolve user issues and technical problems via phone, email, and ticketing systems.
Role type
IT Help Desk Technician (1st & 2nd Level Support)
Builds
User accounts, access rights, and documentation for processes and solutions
Domain
Enterprise IT Support
Deliverable
client delivery
Required skills
Microsoft ecosystem knowledge, user account management, technical troubleshooting, process documentation, system updates and maintenance
Preferred skills
On-site technical support, system optimization