Mitarbeiter IT Helpdesk / Data Center (m/w/d) bei einem Telekommunikationsanbieter
Core
Provide 1st level IT support and maintain IT infrastructure for a leading telecommunications provider via phone, email, and ticketing systems.
Role type
IT Helpdesk and Data Center Technician
Builds
IT support services and infrastructure stability for internal users and clients
Domain
Telecommunications / IT Operations
Required skills
Microsoft Office environment (Office 2016, Windows 10, Exchange, SharePoint), ticket management, on-site actions, hardware component replacement, IT documentation, process improvement, troubleshooting
Preferred skills
System integration training (Fachinformatiker für Systemintegration), English (spoken and written), shift work readiness
Technologies
Microsoft Office 2016, Windows 10, Exchange, SharePoint
Responsibilities
Answering IT support calls and emails, creating and qualifying support tickets, setting up user accounts in Microsoft Office, performing on-site hardware inspections and component swaps, coordinating external service providers, maintaining IT documentation, improving data center processes, and escalating complex issues.
Seniority
Entry to Mid-level, hands-on IC