Call Center Agent Inbound (m/w/d)
Hybrid
Core
Handling customer inquiries via phone, email, and chat, resolving issues, and managing customer data in CRM/ticketing systems.
Role type
Inbound Call Center Agent
Builds
Customer support interactions for a large client
Domain
Customer Service / Contact Center
Deliverable
client delivery
Required skills
Customer service experience, problem-solving, CRM/ticketing system proficiency, written and verbal communication
Preferred skills
Experience in commercial/administrative fields, shift work flexibility
Technologies
CRM systems, Ticketing systems
Responsibilities
Answering customer questions via phone, email, and chat; Resolving customer issues; Recording and updating customer data in CRM or ticketing systems
Seniority
Entry-level to Junior