Cisco Unified Communications & Collaboration Specialist (m/w/d)
Core
Design, implement, and maintain modern Unified Communications and Collaboration environments for an established IT company, ensuring seamless voice, video, and messaging connectivity.
Role type
Senior IC Unified Communications & Collaboration Engineer
Builds
Cloud, Hybrid, and On-Premises UC/Collaboration solutions
Domain
IT Services / Telecommunications / Unified Communications
Required skills
Cisco Unified Communications Manager (CUCM), Cisco Unity Connection, IM & Presence, Webex Calling/Meetings/Messaging, VoIP, SIP, Network Routing/Switching/QoS, Complex UC/UCC Troubleshooting, Cloud/Hybrid Collaboration
Preferred skills
IT Security, System Integration, Virtualization, Zertifikatsmanagement, 802.1X, Encryption
Technologies
Cisco CUCM, Cisco Unity Connection, Webex, VoIP, SIP, IP Phones, Video Conferencing Systems
Responsibilities
Plan, implement, administer, and develop Cisco UC/Collaboration solutions; Operate and maintain CUCM, Unity Connection, IM & Presence, and Webex services; Analyze and resolve complex 2nd/3rd-level support issues; Integrate Voice, Video, Messaging, and Collaboration solutions into existing IT landscapes; Manage associated endpoints (IP phones, video systems, headsets, softclients); Participate in migration, rollout, and transformation projects; Optimize performance and ensure availability, security, and service quality; Provide technical consulting to users and internal IT teams; Create and maintain technical documentation; Collaborate with vendors and external service providers.
Seniority
Senior, hands-on IC
