Fachinformatiker als Mitarbeiter Helpdesk (m/w/d) - hybrides Arbeiten (Remote & Präsenz)
Core
Provide technical support and resolve IT issues for users in a textile management company.
Role type
Helpdesk technician (IT)
Builds
IT support services for end-users
Domain
IT Services / Textile Management
Deliverable
client delivery
Required skills
IT support, ticketing systems, Microsoft Active Directory, Microsoft Exchange, SAP, iOS, Windows 10/11, Office 365
Preferred skills
ServiceNow, DFS, DHCP, Print Servers
Responsibilities
Classify, analyze, and process incoming support requests; Support users via phone, remote software, or ticketing system; Troubleshoot and fix issues on clients (Desktop, Laptop, Tablet, mobile) and applications (Office 365, Open Touch Conversation); Manage user accounts and permissions in Active Directory, Exchange, and SAP; Document solutions in a knowledge base; Escalate complex requests to specialized departments.
Seniority
Mid-level, experienced