IT Support (m/w/d) in Frankfurt - hybrides Arbeiten (Remote & Präsenz)
Core
Central point of contact for all technical inquiries and issues of employees, ensuring smooth operation of IT systems.
Role type
IT Support Specialist
Builds
Stable IT operations for employees and customers in the telecommunications industry
Domain
Telecommunications / IT Operations
Required skills
Windows 10 support, Microsoft Office support, mobile device support (Android, iOS), hardware and software platform troubleshooting, ticket documentation, escalation management
Preferred skills
Analytical thinking, solution-oriented approach
Technologies
Windows 10, Microsoft Office, Android, iOS
Responsibilities
Receive and resolve technical requests and incidents via phone, email, or monitoring systems; independently identify and solve problems; escalate and track solutions for complex cases; document support processes and create knowledge base articles; assist IT administrators with their tasks
Seniority
Mid-level, hands-on IC