Technical Support Engineer (m/w/d) – 2nd Level
Core
Second-level IT support engineer ensuring reliable workstation functionality and resolving complex technical issues for enterprise clients.
Role type
Senior IC technical support engineer (2nd level)
Builds
Stable IT operations and reliable client workstations
Domain
Enterprise IT / Workplace management
Required skills
Windows client administration, hardware troubleshooting, application support, network fundamentals, ticketing systems, remote support tools, software distribution, client rollouts
Preferred skills
IT infrastructure knowledge, stakeholder communication
Technologies
Windows, ticketing systems, remote support tools
Responsibilities
Analyze and resolve IT incidents (Windows, hardware, applications), ensure stable daily IT operations, provide remote support to users and sites, assist in software distribution and client rollouts, collaborate with IT operations and infrastructure teams
Seniority
Mid-level, hands-on IC