Mitarbeiter (m/w/d) 1st & 2nd Level IT-Support
Core
First point of contact for customers regarding disruptions and technical questions, documenting requests in a CRM system and creating tickets for other departments.
Role type
1st & 2nd Level IT Support Specialist
Builds
IT support services for a client in Mannheim
Domain
IT Support / Managed Services
Deliverable
client delivery
Required skills
1st and 2nd Level IT Support experience, CRM system usage, ticket creation, customer communication, process monitoring
Preferred skills
English language skills
Responsibilities
Answering customer inquiries about disruptions and technical questions, documenting customer requests in the CRM system, creating tickets for other departments, receiving and resolving trouble reports, actively monitoring and informing customers about ongoing processes