1st & 2nd Level Support (m/w/d)
Core
First point of contact and direct handling of IT customer requests and incidents for a client in the Mannheim area.
Role type
1st & 2nd Level IT Support Specialist
Builds
IT systems setup, operation, and maintenance for Windows-based environments (laptops, printers, network, phones)
Domain
IT Services / Enterprise Support
Required skills
Windows environment administration, ticketing system management, client management system support, ERP system basics, IT troubleshooting
Preferred skills
Customer orientation, calm under pressure, quick learning ability
Technologies
Windows, Matrix 42, ERP systems
Responsibilities
Handling and documenting client requests in the ticketing system, setting up and maintaining IT systems, performing maintenance tasks
Seniority
Entry-level to Mid-level