Second-Level-Support-Mitarbeiter (m/w/d)
Core
Handling support requests and tickets, collaborating with internal IT teams, and providing user support for software issues.
Role type
Second-level IT support specialist
Builds
IT support services and documentation for internal users
Domain
Logistics / IT Infrastructure
Required skills
IT support experience, modern hardware knowledge, Active Directory, Microsoft Exchange, documentation creation, user training
Preferred skills
2+ years of experience, proactive work style
Responsibilities
Independently process support requests and tickets, install and maintain IT components, create user documentation and training materials, update knowledge base
Seniority
Mid-level, hands-on IC