IT-Support Onsite (m/w/d)
Core
First point of contact for internal and external customers, resolving technical issues efficiently via phone, email, and monitoring systems.
Role type
IT Support Specialist
Builds
Resolves technical issues for end-users across desktop and mobile platforms
Domain
IT Support / Enterprise IT
Deliverable
client delivery
Required skills
Windows 10 support, Microsoft Office support, mobile device support (Android, iOS), soft and hardware platform troubleshooting
Preferred skills
IT vocational training, knowledge of monitoring systems, knowledge of knowledge base creation
Responsibilities
Answering and resolving inquiries and incidents via phone, email, and monitoring systems; documenting support processes and creating knowledge base entries; proactively analyzing and resolving incidents; assisting IT administrators with tasks and projects