Mitarbeiter Service Desk (m/w/d) - hybrides Arbeiten - hybrides Arbeiten (Remote & Präsenz)
Core
1st Level IT support for end-users, handling tickets, providing user assistance, and maintaining IT infrastructure.
Role type
Service Desk Technician (1st Level Support)
Builds
IT service stability and user productivity
Domain
IT Services / Infrastructure
Deliverable
client delivery
Required skills
IT infrastructure knowledge, ticketing systems, hardware troubleshooting, standard software support, enterprise applications, Microsoft Office, technical problem solving
Preferred skills
IT degree or equivalent qualification, shift work adaptability
Technologies
Microsoft Office, ticketing systems, standard software, enterprise applications
Responsibilities
Receive and process user incidents and requests in the ticketing system, provide user assistance and consulting on services and end devices, troubleshoot technical issues with hardware and software, ensure service quality and customer satisfaction, implement service desk processes and maintain documentation
Seniority
Mid-level, hands-on IC