Mitarbeiter Service Desk (m/w/d) - hybrides Arbeiten - hybrides Arbeiten (Remote & Präsenz)
Core
Central point of contact for IT end-users, providing 1st level support, troubleshooting, and consultation on services and devices.
Role type
1st level IT service desk specialist
Builds
IT service quality and customer satisfaction through efficient support and documentation
Domain
IT infrastructure and business applications support
Deliverable
dashboards & analysis
Required skills
IT infrastructure knowledge, ticketing systems, hardware troubleshooting, standard software support, Microsoft Office, communication
Preferred skills
IT degree or equivalent qualification, 2+ years in service desk, shift work experience
Technologies
Ticketing systems, Microsoft Office, standard software
Responsibilities
Receive and process incidents and customer requests in the ticketing system, provide user assistance and consultation on services and devices, technical support and troubleshooting for hardware and software, ensure high service quality and customer satisfaction, implement service desk processes and maintain documentation
Seniority
Mid-level, hands-on IC