Fachinformatiker (m/w/d) - hybrides Arbeiten (Remote & Präsenz)
Core
Provide technical support and IT infrastructure management for a textile management partner, resolving user issues via phone, remote software, and ticketing systems.
Role type
IT Helpdesk Technician
Builds
IT support services and infrastructure stability for end-users
Domain
IT Services / Textile Management
Deliverable
client delivery
Required skills
IT support, ticketing systems, Microsoft Active Directory, Microsoft Exchange, SAP, iOS, Windows 10/11, Office 365
Preferred skills
ServiceNow, DFS, DHCP, Print Servers
Responsibilities
Classify, analyze, and resolve incoming technical support requests; troubleshoot client devices (Desktop, Laptop, Tablet, mobile) and applications (Office365, Open Touch Conversation); manage user accounts and permissions in Active Directory, Exchange, and SAP; document solutions in a knowledge base; escalate complex issues to specialized departments; collaborate with external service providers.