Mitarbeiter IT Helpdesk / Data Center (m/w/d) bei einem Telekommunikationsanbieter
Core
Provide 1st-level IT support via phone, email, and ticketing systems while managing on-site data center operations and user setup for a telecommunications client.
Role type
IT Helpdesk & Data Center Technician (1st Level)
Builds
IT support services and data center maintenance for a telecommunications provider
Domain
Telecommunications / IT Operations
Required skills
IT system integration, Microsoft Office environment (Office 2016, Windows 10, Exchange, SharePoint), ticket management, on-site hardware handling, process documentation, stakeholder coordination
Preferred skills
Shift work readiness, proactive problem solving, analytical thinking, English communication
Technologies
Microsoft Office 2016, Windows 10, Exchange, SharePoint
Responsibilities
Answering IT support calls and emails, creating and qualifying support tickets, setting up user accounts in Microsoft Office, performing on-site hardware inspections and component swaps, coordinating external service providers, optimizing data center processes, escalating complex issues
Seniority
Entry-level to Mid-level, hands-on IC