Gruppenleiter:in Workforce Management und Prozessautomatisierung Komposit (m/w/d)
Core
Lead a team responsible for Workforce Management, process automation, and AI integration to enhance service quality and operational efficiency.
Role type
Senior Team Lead (Workforce Management & Process Automation)
Builds
Optimized workforce schedules, automated processes, and AI-driven applications
Domain
Insurance / Operations & Technology
Deliverable
production ML models
Required skills
Team leadership, Workforce Management, Process Automation, Generative AI, Robotics, Stakeholder management, Change management
Preferred skills
Data-driven decision making, Project management
Technologies
Robotics, Generative AI, Process Automation tools
Responsibilities
Lead and develop the team, manage workforce planning and resource allocation, drive process automation and AI integration initiatives, coordinate between business units and IT
Seniority
Senior, hands-on IC
