Fachinformatiker mit Schwerpunkt 2nd Level Support (m/w/d)
Hybrid
Core
Providing 2nd Level IT support by handling escalated technical issues, coordinating with 1st and 3rd level teams, and managing device installations.
Role type
2nd Level IT Support Specialist
Builds
IT support services for clients
Domain
IT Services / Technical Support
Required skills
IT support, device installation and administration, troubleshooting, service orientation, teamwork
Preferred skills
Passion for IT, knowledge of new technologies
Technologies
IT End-user devices, Peripherals
Responsibilities
Answering phone and email inquiries, coordinating complex technical faults, collaborating with 1st and 3rd level support teams
Seniority
Entry-level to Mid-level