Customer Service Agent (m/w/d)
Core
Service-oriented contact person handling customer inquiries via phone, email, and digital channels to ensure customer satisfaction.
Role type
Customer Service Agent
Builds
Customer support solutions and service processes
Domain
General business services
Deliverable
client delivery
Required skills
Communication, customer orientation, data management, complaint handling, process documentation, follow-up, process optimization, MS Office, CRM systems
Preferred skills
Commercial training, prior customer service experience, structured work style, problem-solving, teamwork
Responsibilities
Handle customer inquiries via phone, email, and digital channels; Manage and update customer and master data; Support complaint and service case resolution; Collaborate with internal departments; Document processes; Track open issues to completion; Optimize service workflows; Analyze service-related KPIs