Second-Level IT-Supporter (m/w/d)
Core
Second-level IT support handling incidents, troubleshooting software issues, and configuring hardware/software for a leading trading company.
Role type
Second-level IT support specialist
Builds
IT solutions and knowledge base documentation
Domain
IT support and infrastructure
Deliverable
client delivery
Required skills
Active Directory, Microsoft Exchange, hardware configuration, software installation, incident management, documentation, training creation
Preferred skills
None stated
Technologies
Active Directory, Microsoft Exchange
Responsibilities
Handle and resolve IT incidents and requests in the ticketing system, collaborate with IT departments to solve problems, document solutions in the knowledge base, provide technical support and troubleshoot software issues, create training materials and train employees, configure and install hardware and software
Seniority
Mid-level, experienced
