Manager Customer Experience (m/w/d) deutschlandweit
Core
Develop and implement a holistic customer strategy and journey for TALKE's group-wide operations, focusing on customer satisfaction, feedback loops, and process optimization.
Role type
Manager Customer Experience
Builds
Customer strategy, customer journey maps, satisfaction measurement systems (NPS, CSAT), and optimized customer care processes.
Domain
Logistics / Customer Experience
Deliverable
dashboards & analysis
Required skills
Customer strategy development, customer journey mapping, satisfaction measurement (NPS/CSAT/CES), process optimization, change management, data analysis, Salesforce, CRM systems, SAP, KPI management
Preferred skills
Marketing, CRM, or Customer Experience focus, logistics or service industry experience, English (C1), additional foreign languages
Technologies
Salesforce, CRM, SAP, MS-Office
Responsibilities
Develop group-wide customer strategy, build and manage customer journey, establish satisfaction measurement systems, optimize customer care processes, drive organizational change for customer-centricity, manage data quality and reporting in Salesforce
Seniority
Manager, strategic leadership
