Service Agent (m/w/d)
Core
First point of contact for customers, handling inquiries, providing support, and ensuring high customer satisfaction across various communication channels.
Role type
Customer Service Agent
Builds
Customer support and service delivery
Domain
Customer Service / Business Services
Deliverable
client delivery
Required skills
Communication, problem-solving, organization, data management, MS Office, CRM systems
Responsibilities
Receive and professionally handle customer inquiries via various channels, provide competent advice and support on service-related questions, independently process requests and develop customer-oriented solutions, coordinate and follow up on complaints until resolution, maintain and update customer and master data in internal systems, document customer contacts and processing status, support organizational processes within the customer service area, coordinate closely with internal departments for solution finding, ensure high service levels and positive customer experience, contribute to optimizing existing service processes and internal workflows