Customer Service Luft- & Seefracht (m/w/d)
Core
Customer service representative for air and sea freight logistics, acting as the central interface between customers and operational departments.
Role type
Customer Service Representative (Logistics)
Builds
Customer support and order management for air and sea freight shipments
Domain
Logistics / Air and Sea Freight
Deliverable
client delivery
Required skills
Air freight knowledge, Sea freight knowledge, Order processing, Data management, Complaint handling, System data maintenance
Preferred skills
Experience in customer service, Organizational skills, Teamwork
Technologies
Logistics systems
Responsibilities
Handling customer inquiries regarding air and sea freight shipments, Tracking shipments and monitoring deadlines, Coordinating with international branches and service providers, Managing complaints and issues, Processing orders and maintaining data in the system