Kundenberater - Verwaltungssoftware für Kindergärten (m/w/d)
Hybrid
Core
Provide user support and training for kindergarten administration software, handling technical and functional inquiries related to accounting and billing.
Role type
Customer Support Specialist (SaaS)
Builds
Kindergarten administration software
Domain
Education technology / SaaS
Deliverable
client delivery
Required skills
Technical support, software troubleshooting, user training, accounting/billing knowledge, ticket system management
Preferred skills
Pedagogical or kindergarten background
Technologies
Ticketing systems, accounting software
Responsibilities
Consult and support users on software questions, process and document support tickets, analyze and resolve application issues, conduct product training sessions