IT-Support Mitarbeiter (m/w/d) - hybrides Arbeiten - hybrides Arbeiten (Remote & Präsenz)
Core
First point of contact for colleagues, ensuring they can work without technical hurdles by handling IT support, system configuration, and software installation.
Role type
IT Support Specialist
Builds
Stable operation of modern IT systems for internal colleagues
Domain
IT Services / Enterprise Support
Deliverable
client delivery
Required skills
Ticket system management, Client system configuration, Software installation/deinstallation, Hardware and software troubleshooting, Microsoft Office proficiency, Microsoft OS knowledge, Basic network technology knowledge
Preferred skills
Funded IT professional experience, Knowledge of current market trends, Structured work approach, Planning and organizational skills
Responsibilities
Recording and documenting requirements and incidents, Escalating complex incidents to colleagues, Configuring client systems, Handling warranty claims, Developing solutions and updating the knowledge base, Providing telephone support