Mitarbeiter technischer Support (m/w/d)
Core
First-level technical support for automotive and technology clients, handling calls, emails, remote diagnostics, and on-site coordination.
Role type
technical support specialist (first-level)
Builds
operational stability for client hardware and software systems
Domain
automotive industry + embedded systems
Deliverable
client delivery
Required skills
technical training in electronics/mechatronics, hardware troubleshooting (12/24V, LED, control units), IT systems (Windows, LAN/LTE/VPN), remote diagnostics, ticket management, SLA prioritization, on-site coordination
Preferred skills
driver's license class B, patience, clear communication in German
Technologies
Windows, LAN, LTE, VPN, monitoring systems
Responsibilities
answer and qualify support calls and emails, guide users through reset/configuration/update/calibration processes, analyze faults via remote access, perform system restorations, document and prioritize tickets, escalate complex cases, coordinate on-site visits and spare parts shipping, provide feedback to product management
Seniority
entry-level IC