Kundenberater - Beratung / Betreuung / SGB V (m/w/d)
Core
Central contact person in the service team advising insured members by phone and in writing on all questions regarding statutory health insurance.
Role type
Customer service advisor (statutory health insurance)
Builds
Processes benefit applications under SGB V to ensure rapid and correct care for members.
Domain
Health insurance / Social security
Deliverable
client delivery
Required skills
Advising on statutory health insurance, processing benefit applications, managing member data, documenting service processes, proactive customer care, service orientation, empathy, communication, teamwork, professional appearance
Preferred skills
Training as Social Insurance Specialist (Sozialversicherungsfachangestellte/r) or relevant experience in statutory health insurance, commercial training with willingness to learn social insurance topics
Technologies
Internal service systems
Responsibilities
Advise insured members on statutory health insurance questions, process benefit applications, maintain member data, document service activities, develop service processes with the team
Seniority
Entry-level to Mid-level, individual contributor