Expertin / Expert IT‑Produktbetreuung mit dem Schwerpunkt ITSM (w/m/d)
Core
Design, implement, and continuously optimize the ITSM platform Matrix42 and automate corresponding IT processes for the Federal Property Agency (BImA).
Role type
IT Product Owner / ITSM Platform Engineer (2nd-Level Support & Documentation). (via careerplan.io/jobs/12288-4951927464-S-expertin-expert-itproduktbetreuung-mit-dem-schwerpunkt-itsm-wmd-at-bundesanstalt-fur-immob)
Builds
ITSM platform Matrix42 and automated IT processes.
Domain
Public sector IT / IT Service Management.
Required skills
ITSM platform administration, Matrix42 customization, incident and service request management (2nd-level), IT project management, technical documentation, external vendor management, IT security measures.
Preferred skills
ITIL or CobIT certification, Matrix42 certification, knowledge of IT law and compliance.
Technologies
Matrix42, PRINCE, SCRUM, PMI, V-Modell.