IT-Service-Manager*in (m/w/d) - beim IT-Dienstleister des Landes Mecklenburg-Vorpommern (Nr. 059-J)
Core
Responsible for the setup, operation, and continuous development of central IT services within a modern workplace environment for the state of Mecklenburg-Vorpommern.
Role type
Senior IT Service Manager
Builds
Central IT services, modern workplace environments, and service processes for the public sector
Domain
Public sector IT / IT Service Management
Required skills
IT service concept development, customer consultation, requirements and process management, application and complex system environment operation, ITIL service processes, contract and supplier management, modern AI tools evaluation and implementation
Preferred skills
None stated
Technologies
Modern AI tools, AI-supported technologies
Responsibilities
Economic and strategic planning of services, consulting internal and external customers, analyzing and evaluating requirements, steering implementation with architects and technical units, planning and executing rollouts and migrations, creating operational and performance concepts, continuous optimization and automation of services, reviewing and controlling services with risk analysis
Seniority
Senior, hands-on IC