1st Level Support (m/w/d)
Core
First-level IT support specialist handling phone inquiries, ticket resolution, and troubleshooting for internal users across hardware and software.
Role type
1st Level Support Engineer
Builds
IT support services for internal employees
Domain
IT Services / Enterprise Support
Deliverable
client delivery
Required skills
Hardware and software troubleshooting, Ticket management, User support, Microsoft 365, PC and mobile device support, Printer support, Access control management, Documentation, IT rollout support
Preferred skills
3+ years in IT support or Service Desk, Technical problem-solving, Analytical thinking, Microsoft environments experience
Technologies
Microsoft 365, PCs, Thin Clients, iPhones, iPads, Printers
Responsibilities
Answering phone calls for IT questions, Resolving incoming support tickets, Analyzing and fixing hardware/software issues, Supporting users with daily IT system usage, Assisting with user and access problems, Participating in IT rollouts and device deployments, Documenting solutions in the ticketing system
Seniority
Mid-level, hands-on IC