Senior Service Manager Engineering & Data Foundation (m/w/d)
Core
Managing the entire service lifecycle for stable and secure IT operations, including Business Intelligence, Data, LowCode/NoCode applications, and software developments for the German Armed Forces.
Role type
Senior Service Manager (Engineering & Data Foundation)
Builds
IT services and applications for the Bundeswehr
Domain
Defense / IT Service Management
Required skills
IT Service Management (ITIL), BSI Grundschutz, SLA monitoring, Capacity planning, Incident/Problem/Change management, Procurement and tendering management, BI, LowCode/NoCode
Preferred skills
Agile methodologies, Virtual team leadership, BI, LowCode/NoCode
Technologies
Jira, Alfabet, Aris
Responsibilities
Ensure service delivery including SLA monitoring, escalation management, and capacity planning; Manage technical delivery of BI solutions, data, LowCode/NoCode apps, and software developments; Coordinate ITSM processes (Incident/Problem/Change/Request); Monitor KPIs and performance reporting; Manage permissions, certificates, and firewall access.
Seniority
Senior, hands-on IC