Mitarbeiterin / Mitarbeiter (m/w/d) im IT-Service- und IT-Asset-Management
Core
Managing IT service requests, dispatching tasks to IT units, and overseeing IT asset management including software license and contract administration.
Role type
IT Service and Asset Management Specialist
Builds
IT service processes and asset inventory for the Federal Agency for Cartography and Geodesy
Domain
Public Sector / IT Operations
Deliverable
dashboards & analysis
Required skills
IT service management, ticketing systems, configuration management database (CMDB) maintenance, software license management, contract administration, data management
Preferred skills
IT administration, data stewardship, IT planning support
Responsibilities
Accept, prioritize, and assign service requests; track requests to resolution; monitor service levels and processing times; maintain the internal service catalog and CMDB; manage hardware and software inventory, contracts, and licenses; support IT planning and budgeting documentation.