Applikationsbetreuer Fachapplikationen (m/w/d) MS Dynamics
Core
Application support and customization for Microsoft Dynamics CRM systems, serving welfare, church, and healthcare organizations.
Role type
Senior application support specialist (MS Dynamics)
Builds
Optimized application workflows and incident resolution for CRM systems
Domain
Healthcare and social welfare sector, IT service management
Required skills
Microsoft Dynamics Customizing, Application Lifecycle Management, Incident Analysis, Bug Fixing, Test Concept Creation, Change Management, User Training, Documentation, Project Coordination
Preferred skills
ITIL 4 Foundation, Prince 2 Foundation
Technologies
Microsoft Dynamics CRM
Responsibilities
Provide 1st, 2nd, and 3rd level application support; Analyze and implement technical adjustments without coding; Coordinate support and development requests with external vendors; Conduct user training and workshops; Create application documentation; Act as subject matter expert for system processes; Participate in on-call rotation.
Seniority
Mid-level to Senior, hands-on IC
