Kundenbetreuer (m/w/d) Smart Metering
Core
Supporting customers with complaints and troubleshooting cases, managing customer journeys for MSB products, and creating customer communications.
Role type
Customer support specialist (smart metering)
Builds
Customer communication materials, customer journey maps, and product analysis reports
Domain
Energy industry / Smart metering
Deliverable
product features
Required skills
Customer communication, written communication, structured work, self-management, energy sector understanding
Preferred skills
Marketing experience, customer journey management, complaint handling
Responsibilities
Handling customer complaints and troubleshooting, creating customer letters and digital content, building and maintaining customer journeys, supporting product management with customer analysis
Seniority
Individual contributor