Mitarbeiter Netz-Support (m/w/d)
Core
Independent analysis, troubleshooting, and documentation of customer connection failures; monitoring network systems; configuration and administration of complex communication networks.
Role type
3rd-level network support specialist
Builds
Stable and reliable network operations for a regional energy and communications infrastructure operator
Domain
Energy and communications infrastructure
Required skills
Network component handling, System administration, IT infrastructure management, Ticket system usage, Structured error analysis, MS Office proficiency
Preferred skills
3rd-level customer service support, Direct customer exchange, Technical problem solving
Technologies
Network components, Communication systems, MS Office, Ticket systems
Responsibilities
Analyze and resolve customer connection failures, Monitor network systems and identify error sources, Configure and administer communication networks, Support 3rd-level customer service, Exchange with customers and internal departments
Seniority
Junior to Mid-level, hands-on IC