Kundenberater (gn)
Hybrid
Core
Customer service representative handling inquiries, requests, and service issues via phone and email for a dialog marketing client.
Role type
Customer Service Representative
Builds
Customer support and product information services
Domain
Dialog Marketing / Customer Service
Deliverable
client delivery
Required skills
Customer service experience, German (fluent), MS Office, reliable data entry, multi-tasking
Responsibilities
Answer customer questions and process service requests, Inform customers about products and services, Record customer data and conversation details in the system, Coordinate with specialized departments for complex issues, Track open cases to ensure timely feedback
