Scrum Master (m/w/d) Customer Service Solutions
Core
Facilitate the development of the Salesforce Service Platform and shape the digital working environment for the Customer Service team.
Role type
Scrum Master (Customer Service Solutions)
Builds
Salesforce Service Cloud platform and digital customer service workflows
Domain
Telecommunications / Customer Service / CRM
Deliverable
product features
Required skills
Scrum, Kanban, agile scaling, Salesforce/CRM platforms, customer-oriented processes, digital service
Preferred skills
Coaching, self-organization, cross-functional collaboration
Responsibilities
Support and coach the team and Product Owner in implementing the product vision, foster self-organization and knowledge exchange, promote agile values and continuous improvement, create transparency on goals and progress.
Seniority
Mid-level, hands-on IC