Call Center Agent (m/w/d)
Core
Inbound customer support via phone and email, handling account data, invoices, complaints, and product/tariff consulting.
Role type
Customer service agent (inbound)
Builds
Customer service interactions and administrative processing for a service provider
Domain
Business services / Utilities
Deliverable
client delivery
Required skills
Customer service, data processing, billing, complaint handling, product consulting, office software proficiency, database knowledge
Responsibilities
Inbound phone and email customer support, processing account data and invoices, handling complaints and claims, product and tariff consulting, active customer case management
Seniority
Entry-level