Kundenbetreuer (m/w/d)
Core
Inbound customer support handling phone and written inquiries, data management, billing, complaints, and product/tariff consultation.
Role type
Customer Support Specialist
Builds
Customer service interactions and administrative processing for a service provider
Domain
Utilities / Energy / Service Industry
Deliverable
client delivery
Required skills
Customer service, Data management, Billing processing, Complaint handling, Product consultation, Written communication, Verbal communication, PC proficiency
Responsibilities
Handle inbound phone and written customer inquiries, Process master data, invoices, complaints, and claims, Provide product and tariff consultation, Manage billing and market communication processes, Handle device and energy data management