IT-Service Desk Mitarbeiter Inhouse (gn)
Core
First-level IT support specialist handling user accounts, hardware setup, and ticket resolution to ensure smooth IT operations for colleagues.
Role type
First-level IT support specialist
Builds
IT support services for internal employees
Domain
IT Services / Internal Support
Deliverable
client delivery
Required skills
Active Directory management, hardware setup, software installation, ticket system management, technical troubleshooting
Preferred skills
First-level support experience, clear technical communication, structured work approach, service orientation, fast learning ability
Responsibilities
Create and manage user accounts in Active Directory, set up new hardware and install software, handle incoming support requests via phone and ticket system, resolve technical issues for colleagues, monitor and ensure timely processing of open tickets