Medizinischer Kundenberater Versicherungen (gn)
Core
Medical customer advisor supporting insured individuals with medical inquiries, insurance benefits, and organizational needs.
Role type
Customer service specialist (medical insurance)
Builds
Customer support and coordination of insurance services
Domain
Health insurance / Medical services
Deliverable
client delivery
Required skills
Medical background, customer service, MS Office, independent work
Preferred skills
English, additional foreign languages
Responsibilities
Advise customers on medical and insurance-related questions, process inquiries regarding insured benefits, inform customers about medical service providers, support insured individuals in accidents or care situations, organize necessary assistance services, coordinate with partner companies and service providers, handle phone and written customer requests, document relevant processes.
Seniority
Mid-level, experienced