Federal Principal Product Support Engineer, (Clearance Required - Secret), Oklahoma City, OK, Dallas or Houston, TX or Montgomery, AL
Core
Senior field-engineering role serving as the primary technical bridge between on-site federal customer teams and HPE's Business Unit engineering organization to resolve complex infrastructure issues.
Role type
Senior IC Principal Product Support Engineer (Level 4)
Builds
HPE Private Cloud Enterprise environments for federal customers
Domain
Federal IT infrastructure, Cloud/Hybrid, Virtualization, Networking
Required skills
Hands-on troubleshooting of bare metal, hypervisors, networking, and application layers; Root cause analysis; Defect report creation; DISA STIG compliance; Linux/Windows Server administration; Kubernetes/VMware expertise
Preferred skills
Active Secret security clearance; Experience with HPE Morpheus VM Essentials; AWS/Azure/GCP integration knowledge
Technologies
VMware ESXi, vCenter, vSAN, NSX, KVM, libvirt, Kubernetes, Linux, Windows Server, TCP/IP, VXLAN, AWS, Azure, GCP, Jira, ITSM
Responsibilities
Triage and resolve escalated infrastructure issues across the full stack; Engage with engineering teams to validate patches and drive permanent fixes; Train field engineers and produce runbooks; Monitor environments and improve observability tooling; Lead DISA STIG compliance and hardening efforts; Conduct on-site work at customer locations
Seniority
Senior, hands-on IC