AMS Resource Manager
Core
Lead end-to-end resource planning and workforce strategy across global delivery teams to ensure optimal staffing, utilization, and capability alignment for multi-region service operations.
Role type
Senior Resource Manager (Global Services)
Builds
Global delivery workforce capacity and service operations
Domain
IT Services / Global Operations
Required skills
Strategic workforce planning, resource allocation, capacity planning, stakeholder engagement, data analytics, team leadership
Preferred skills
Global services/consulting experience, PSA/resource management tools, succession planning
Technologies
OpenAir, Tableau, Advanced Excel (VBA/macros)
Responsibilities
Lead long-term and short-term resource plans across global delivery functions; oversee resource assignment for high-priority initiatives; maintain enterprise-level skills inventory and competency matrix; lead portfolio-level reporting and KPI ownership; mentor Resource Planners/Coordinators.
Seniority
Senior, hands-on IC with strategic partner responsibilities