Digital Customer Success Manager
Core
Drive customer adoption, consumption, value realization, and growth of HPE's as-a-Service offerings through a primarily remote engagement model.
Role type
Senior Customer Success Manager (Digital)
Builds
HPE as-a-Service solutions for global commercial, public sector, and small/medium business customers
Domain
IT Services / Cloud / Edge-to-Cloud
Required skills
Account management, stakeholder mapping, success planning, data-driven recommendations, telemetry analysis, consumption forecasting, cross-sell strategy, technical solution guidance, partnership management, renewal planning
Preferred skills
IT industry experience, vertical industry experience, engineering or technology education, MBA
Technologies
HPE as-a-Service, telemetry tools, digital engagement platforms
Responsibilities
Establish strong customer relationships and accelerate active use of contracted solutions; Lead onboarding, stakeholder mapping, and regular virtual engagement; Monitor telemetry and utilization to identify consumption trends and upsell opportunities; Expand customer relationships into adjacent HPE solutions; Modernize aging infrastructure to reduce operational risk; Protect recurring revenue through structured renewal planning; Guide customers on workload adoption and production readiness.
Seniority
Mid-Senior, hands-on IC
