Success Service Manager Graduate
Core
Post-sales account support coordination and escalation management for HPE customers.
Role type
Entry-level Customer Success Manager (Graduate)
Builds
Effective implementation of HPE Customer Support and resolution of critical customer issues
Domain
IT Services / Network Operations
Deliverable
client delivery
Required skills
Customer operations management, account escalation handling, cross-functional collaboration, communication, leadership, network support knowledge
Preferred skills
Project management (PMP/PRINCE), ITIL certification, experience with Service Provider or Enterprise networks (Cloud Provider/hyper-scaler), knowledge of Core & edge routing, Switching technologies, Datacenter environments, Network management
Technologies
HPE products, Network management tools
Responsibilities
Lead conference calls to discuss open cases and customer network plans, schedule quarterly meetings to review performance and trends, build understanding of customer product utilization, drive issues within HPE
Seniority
Entry-level, Graduate
