Switching Technical Support Engineer Intern | Switching Support – EX Products
Core
Intern assisting with investigation and troubleshooting of technical issues involving EX switching products and enterprise networking technologies.
Role type
Intern, technical support
Builds
Enterprise networking solutions (EX switches)
Domain
Networking / IT Services
Deliverable
client delivery
Required skills
Layer 2 and basic Layer 3 troubleshooting, VLANs and trunking, Spanning Tree Protocol, Link aggregation, DHCP and DNS connectivity, network performance analysis, basic diagnostic tools usage, network documentation
Preferred skills
Python scripting, Wireshark, Linux/Unix command line, OSPF or BGP fundamentals, entry-level networking certifications (Network+, CCNA)
Technologies
EX switches, TCP/IP, IPv4/IPv6, STP, LACP, OSPF, BGP, Wireshark, Python
Responsibilities
Investigate technical cases involving EX switches, troubleshoot connectivity issues, analyze network configurations and logs, reproduce issues in lab environments, document troubleshooting procedures, escalate complex issues, maintain knowledge-base content
Seniority
Intern