Premium Support Engineer - L3
Core
Lead L3 troubleshooting for Premium customers on HPE Switching, WLAN, and Software platforms, isolating hardware/software issues and driving resolution.
Role type
Senior L3 Support Engineer (Networking)
Builds
Resolved customer incidents and stable network operations for Premium clients
Domain
Networking (SD-WAN, Enterprise Core, Datacenter)
Deliverable
client delivery
Required skills
SD-WAN architectures, Layer 3 networking, Layer 2 networking, SD-WAN security, Cloud integration, Network authentication services
Preferred skills
Advanced scripting (Perl/Python/Unix), Juniper/Aruba platform expertise, Datacentre/Enterprise core troubleshooting, SD-WAN orchestration platforms, Firewall/IDS/IPS/SASE knowledge
Technologies
Juniper, Aruba, SD-WAN, BGP, OSPF, IS-IS, IPsec, GRE, SASE, SASE/SSE
Responsibilities
Lead troubleshooting on customer reported issues, Isolate product issues at hardware/software level, Replicate customer environments in lab, Partner with internal services teams, Mentor newly hired support engineers, Provide technical expertise during testing and deployment
Seniority
Senior, hands-on IC
