Datacenter Engineer- L3/ERT
Core
L3 Technical Account Manager providing 24x7 troubleshooting, root cause analysis, and resolution for HPE Aruba networking products in customer environments.
Role type
Senior IC network support engineer (L3 TAC)
Builds
Resolution of complex network incidents and issue resolution documents for HPE Aruba customers
Domain
Data Center Networking / Enterprise Networking
Deliverable
client delivery
Required skills
Data networking (routing, switching, architecture), Spine and Leaf topologies, 3-layer switching, hardware architecture, Remote Resolve processes, security protocols (802.1x, MAC), VPN technologies (VXLAN, EVPN, VPNV4), OS knowledge (Aruba OS, Comware), Linux/Windows administration
Preferred skills
Cisco CCIE-DC, Aruba ACSP, WLAN technology (802.11), REST/NAE/Python, Aruba OS-CX
Technologies
Aruba Networking, Cisco, Linux, Windows, VXLAN, EVPN, 802.1x
Responsibilities
Troubleshoot and resolve complex HPE Aruba networking issues, lead technical problem management, develop action plans for incident resolution, publish issue resolution documentation, collaborate with global customers and field support staff
Seniority
Senior, hands-on IC