Escalation Engineer
Core
Provide advanced technical troubleshooting and resolution for complex enterprise and data-center switching issues across AOS-CX and AOS-S platforms, owning deep issue isolation, root cause analysis, and incident management.
Role type
Senior IC escalation engineer (network switching)
Builds
High-availability campus and data-center switching solutions for enterprise customers
Domain
Networking / Data Center / Enterprise Infrastructure
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Layer 2/Layer 3 protocol analysis, Root cause analysis, Incident management, Technical mentorship, Packet-level debugging, High availability design, Multi-vendor interoperability, Linux log analysis, Core-dump interpretation
Preferred skills
Aruba ACSP/ACSX certification, CCNP Enterprise/Data Center, ITIL Expert, Python for log parsing
Technologies
Aruba AOS-CX, Aruba AOS-S, Aruba Central, Wireshark, OSPF, BGP, VRF, QinQ, VSX, Linux
Responsibilities
Own complex L2/L3 switching cases escalated from L1 TAC, Lead Sev-1/Sev-2 incident resolution until service restoration, Perform full Root Cause Analysis with timeline and prevention actions, Act as technical mentor for L1 TAC engineers, Provide executive-ready updates during high-impact outages, Drive cases to resolution while maintaining strict SLA compliance
Seniority
Senior, hands-on IC